Everywhere you go in VN the staff are good, but the staff here are exceptional. Read a few reviews before booking here and they mentioned the travel desk here as really good and Lilly in particular. The reviews did not truly give her justice. Best help ever received in everything. Stayed on an additional five days for a total of seven nights thanks to Lilly’s knowledge and professionalism in meeting all our tour needs. Thank you,Lilly.
Arley
May 2023
I’ve made reservations at this place months in advance and it was one of the best places I’ve ever stayed at. The rooms are small but cozy and they are all you need for a good stay. The location is just perfect as it is just beside the beer street, Hoan Kiem lake among others. we walked on foot the entire Hanoi old quarter from the hotel and such a good experience at it was! Rosa also helped us with Ninh Binh and Ha long bay tours and they were truly enriching and pleasant. Cannot thank the hotel personnel enough for making our stay in Hanoi so wonderful. Thank you very much and I hope to bunk at this place the next time I visit Hanoi again
Hackies
March 2023
The rooms are very spacious, with a lot of counter space in the bathroom. The staff was incredibly friendly, helpful and accommodating! The location was absolutely perfect, walking distance to the lake! You can hear doors opening and closing however you won’t hear others talking in their rooms unless they are being much louder than normal. The street noise was fairly manageable (I think anywhere in Hanoi old quarter you should expect some level of street noise). I would stay here again!
Sofi
March 2023
Great hotel and great location, very easy to walk everywhere. Our family had great time at E Central luxury hotel, ms Rosa arranged all my trip in Vietnam, Halong bay with Dragon bay 5 star cruise, Sapa, ninhbinh, trains, flight, motorcycle tour, banna hill, mekong tours…with 20% discount than Online booking. All service was excellent and great service. My children loved so much Family room , so beautiful and quiet, delicious breakfast, all staffs friendly and courteous.. We highly recommend this hotel for all travelers 🥰🥰🥰🫣
Nhatphuongkirito
March 2023
Location is so convenient. It's within walking distance to most sightseeing places in Old Quarter. Lots of restaurants in the area. Hotel staff were very helpful. Helped booked our bus trip to Sapa and also offerred tours if interested. We had a really early morning checkout for a bustrip en route to Sapa. Hotel Manager Lily even had a takeaway breakfast packed for us so we could have it on the bus. Our room wasn't available upon check-in as another family requested for a later checkout. We were upgraded to a bigger room (penthouse) that night.
Jiang
December 2023
We loved this hotel, location is perfect, right in the heart of the old quarter and walking distance from bars, restaurants and touristy areas. Breakfast was exceptionally good, very clean comfy room. Above all the nicest part of our stay was the friendliness of all the staff and in particular miss Lily, Lily helped us with arranging cars, tours and taking care of a few things too. Every good hotel should have someone like Lily in it. Ha was also really Nice and helpful.
Chriscourtney
October 2023
Hanoi E central is a very nice hotel in the heart of hanoi. It is on a small street, so you will not notice the traffic much. We stayed here for 4 nights and had an absolutely wonderful experience. Ms. Lily helped arrange our tours to Sa Pa and Ha long bay, and thanks to her, we found very nice tours and hotels there as well. We stayed another night here after our tours and it felt like coming home at that point. The staff is very helpful and always came to chat with us when we came back. They all speak english well. The rooms we had were very clean and well equipped. The airco had a night mode which made sleeping easier with no noise. The shower was large and the bed large and soft. Breakfast was both a buffet and from a menu with various items. The laundry service was also great and very cheap.
Leonardus
July 2023
I don't know where to start. We have been welcomed by amazing staff, so accommodating and kind. The hotel is really nice with big rooms, super clean and really comfortable. The breakfast is super yummy with lots of options. We have booked our cruise to Halong Bay with really good prices. The hotel organised our laundry, our taxi to Nin Bihn and to the airport. Just a perfect stay and a testimony of the kindness of Vietnamese people. Thank you so much for everything and will be back next week for our last night before our flight back.
Seb
June 2023
All the staff, they were very courteous and helpful. Especially Mr.Hung, Ryan, went above and beyond to help the customers. The location is good and very central to everything. Convenient locations to all the tour.
Thuy
March 2023
This is the best hotel we have ever stayed in. The service is impeccable. Rosie and her team provided us with the best stay in Hanoi. When we arrived on the first day, there were welcome drinks and fruits, and Rosie sat down patiently with us to introduce the important sites and sights that we must see around the area. The hotel is in the Old Quarters and is within walking distance to good shopping and food. Thang Long Water Puppet Theatre nearby should not by be missed too. The breakfast included food from the buffet line as well as a list of ala carte dishes that we could order and were served swiftly. Everyday, we were greeted with bright smiles and greetings whenever we met the staff. On our last day in Hanoi, Rosie sent us to the doorstep and helped us to get a grab car to the airport. As we were quite confused about the terminal for domestic flights, she helped us to book a grab for the correct terminal and one that was big enough to fit all our luggage. It was a really cold day but Rosie and her staff stood outside the hotel and waited with us for the grab. We are really thankful to have such a pleasant experience. We regretted not booking our Halong Bay trip through Rosie and did it ourselves before we set off. Her sincerity and detailed explanations about the itinerary would have been even more beneficial for us. Well done team! Thank you so much!
Lee
December 2024
Reservations:
+1-833-728-2041